Shipping & Returns

We’re committed to top-quality products and thoughtful service. Have a question? We’re just an email away.

Shipping Options

We partner with trusted couriers like DHL eCommerce, Aramex, and SF Express for standard shipping — with local post handling the final delivery. Express orders ship via DHL, FedEx, or UPS.

FAQ

  • How will I track my order?
    You’ll get an email with a tracking link as soon as your order ships.

  • What if my parcel is lost?
    If your parcel goes missing, we’ll send a replacement right away.

 

Returns & Exchanges

We invite you to help us minimize returns and excessive shipping. By selecting the right size, you not only save time on returns but also join us in reducing our environmental footprint.

Upon receiving your order, you have 30 days to initiate a return or exchange with us. Items must be returned in their original condition with all labels intact for a full refund. Please note, for hygienic reasons, we do not accept returns of worn underwear.

FAQ

  • How do I initiate a return or exchange?
    Email customercare@tanicomfort.com with your order number and the items you wish to return or exchange.

  • How long does it take to refund?
    It can take up to 2 weeks for your bank or credit card company to complete the process.

  • What if I receive a defective or incorrect item?
    Notify us immediately at customercare@tanicomfort.com with your order details and a photo of the issue.

  • Can I cancel my order?
    Yes. Order cancellations may include a 2–3% fee — this covers non‑refunded transaction charges from PayPal and credit card processors. We don’t keep this—these are standard processing costs.

 

Payment Options

We accept all major credit cards via Shopify Payments, as well as PayPal ensuring secure transactions. For alternative payment methods such as bank transfers, please contact us.