Shipping & Returns

We are committed to offering you top-quality products and exceptional service. Feel free to contact us anytime for assistance.

Shipping

We partner with leading couriers including DHL e-commerce, Aramax, SF Express, and local postal services for standard deliveries, and DHL, FedEx, and UPS for express shipments, ensuring global reach.

FAQ

  • Free delivery? Yes the free delivery threshold for your area is listed at the very top of the page and in your cart. 
  • How much is delivery? If unable to meet the above threshold, delivery fee will be calculated upon check-out.
  • How long will delivery take?
Country/Region Estimated Delivery Time
Australia 9-14 business days. 
Bahrain 10-12 business days.
Canada 9-13 business days.
Euro Zone 9-13 business days.
Hong Kong 4 business days.
India 12 business days.
Indonesia 6-10 business days.
Israel 9-12 business days.
Japan 10-12 business days.
Macau 4 business days.
Malaysia 5-8 business days.
Philippines 6-10 business days.
Saudi Arabia 10-12 business days.
Singapore 4-8 business days.
Taiwan 5 business days.
Thailand 7 business days.
United Kingdom 9-12 business days.
United States 9-13 business days.
Vietnam 6-10 business days.
  • Are there express delivery options? At the moment only available as free express delivery option below. Should take 5 working days. 
Country/Region Free Express Threshold
USA 300 USD
UK 260 GBP
Australia 460 AUD
  • Do you ship to regions or countries not listed above? Yes, we ship world-wide and in general you can expect delivery within 10-14 business days.
  • How will I track my order? A tracking link will be provided upon fulfilment.
  • Packaging options? Both eco-friendly and gift packaging options are available for you to choose in your cart.

*We will be working with a new logistics partner in the near future to further reduce the above delivery times. 

Returns & Exchanges

You have a 14-day window to return or exchange items from the date you receive your package. Items must be returned in original condition for a full refund. For hygienic reasons, we cannot accept returns of worn underwear.

FAQs

  • How do I initiate a return or exchange? Email customercare@tanicomfort.com with your order number and the the lsit of items you want to return or exchange.

  • How long does it take to refund? We will process the refund immediately but It can take up to 2 weeks for your bank or credit card company to complete it.

  • What if I receive a defective or incorrect item? Notify us immediately at customercare@tanicomfort.com with your order details, and a photo of the issue.

  • Can I cancel my order? Orders can be modified or canceled before pick and pack. A charge of 2-3% admin fee to cover our costs of processing the refund.

Payment Options

We accept all major credit cards via Shopify Payments, as well as PayPal ensuring secure transactions. For alternative payment methods such as bank transfers, please contact us.