Shipping & Returns

We are committed to offering you top-quality products and exceptional service. Never hesitate to contact us for assistance.

Shipping Options

We partner with leading couriers including DHL e-commerce, Aramax, SF- Express for standard deliveries, and DHL, FedEx, and UPS for express deliveries.

Free Shipping
For all Hong Kong orders. Delivers within 4 business days via SF Express.

FAQ

  • How will I track my order?
    Once your order is fulfilled, you will receive an email with a tracking link to monitor its delivery status.

  • What if my parcel is lost?
    In the rare event that your parcel is lost, we will promptly dispatch a replacement for you.

 

Returns & Exchanges

We invite you to help us minimize returns and excessive shipping. By selecting the right size, you not only save time on returns but also join us in reducing our environmental footprint.

Upon receiving your order, you have 30 days (Holiday Extension) to initiate a return or exchange with us. Items must be returned in their original condition with all labels intact for a full refund. Please note, for hygienic reasons, we do not accept returns of worn underwear.

If you're in Hong Kong, return shipping is free.

FAQ

  • How do I initiate a return or exchange?
    Email customercare@tanicomfort.com with your order number and the items you wish to return or exchange.

  • How long does it take to refund?
    It can take up to 2 weeks for your bank or credit card company to complete the process.

  • What if I receive a defective or incorrect item?
    Notify us immediately at customercare@tanicomfort.com with your order details and a photo of the issue.

  • Can I cancel my order?
    Yes, but please note there is a 2-3% admin fee to cover our costs of processing the refund.

 

Payment Options

We accept all major credit cards via Shopify Payments, as well as PayPal ensuring secure transactions. For alternative payment methods such as bank transfers, please contact us.